Customer Service

Seashore Design Studio Customer Service

Please note that many of our policies and more information can be found on the FAQ page.

Shipping and Delivery

Seashore Design Studio conducts sales via the Etsy shop, or may invoice custom requests via PayPal at the buyer’s request.

Items listed as ready to ship will typically be mailed within 1-2 business days from date of order. Items that are made to order will ship when they are completed, with a typical turnaround time of 3-5 business days. If we will be out of the studio, shipping time may vary; be sure to check the Shipping & Policies tab on Etsy for current shipping times. Feel free to contact us to inquire about current production and shipping times.

Seashore Design Studio typically ships with USPS First Class mail services, which includes tracking. Other services and insurance are available upon request. We are based in the United States, but will ship international.

Returns and Replacements

Due to the highly customized nature of our items, we do not generally accept returns. We make every effort to adequately describe and photograph items in sales listings. If you have any concerns, feel free to contact us prior to your purchase.

Fine silver centerpieces and charms are 100% guaranteed and will be repaired or replaced in the unlikely event they are damaged. Chain repairs are complimentary for the first 3 months following an order; after that time period a nominal $12 repair fee will be charged, which includes return shipping to the customer. It is the responsibility of the customer to notify Seashore Design Studio of damaged items and to safely ship the piece to our studio for repair.

Ordering

Sales made in the state of New York are subject to sales tax.

International orders may be subject to import fees, duties and taxes. Any fees incurred are the responsibility of the customer. If you are unsure of the guidelines for your location, we recommend you research it before placing your order so you know what to expect.

Contact

If at any time you have questions, please email the designer, Ilana, at seashoredesignstudio@gmail.com and she will make every effort to return your message as quickly as possible.